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CNCF-hosted Co-located Events Europe 2025 taking place on 1 April. This event is happening in person at Excel London in London, England.

The Sched app allows you to build your schedule, but is not a substitute for your event registration. You must be registered for KubeCon + CloudNativeCon Europe 2025, and have an All-Access pass in order to participate in the sessions.

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⚡ Lightning Talk: Unlocking Customer-Centric Observability: A Case Study of OpenTelemetry To Reduce MTTD < 3 Mins - Kokilavani Kathiresan, Intuit
Tuesday April 1, 2025 17:00 - 17:10 BST
Level 1 | Hall Entrance S10 | Room C
At Intuit, we manage over 1500 web/mobile plugins serving our customer needs. However, detecting and quantifying real-time user impact during failures remains a significant challenge. Traditional approaches only highlight large-scale issues and don’t offer insights into the specific business workflows affected.

This talk covers,
1. Leveraging OpenTelemetry to develop a capability called “Failed Customer Interactions” (FCIs)
2. Computing real-time customer impact on business workflows
3. Reducing our Mean Time to Detect (MTTD) to less than 3 mins, powered by Anomaly detection
4. Designing cost effective, highly scable system that handles 130,000 spans per second
Speakers
avatar for Kokilavani Kathiresan

Kokilavani Kathiresan

Kokilavani Kathiresan, Engineering Manager, Intuit
Kokila is an Engineering Manager at Intuit, leading an exceptional team of Observability experts. Specializing in Tracing and Real User Monitoring, her team effortlessly handles millions of spans per second. A proud member of Tech Women at Intuit, sharing her expertise and providing... Read More →
Tuesday April 1, 2025 17:00 - 17:10 BST
Level 1 | Hall Entrance S10 | Room C
  Observability Day, Interesting Use Cases for Observability

Attendees (2)


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